Using BPM, the Division of Siemens Healthcare measurable optimized its customer processes. Project Director Dorothee Funke from customer service: This award we are very pleased and see us more encouraged in our decision for Cordys. We work together on further implementation of the process.” Looked up: keyword process model reports the customer a disorder, a service technician must move on quickly. Which employee can be the fastest on the spot, determined, for example, a Google Maps integration in service management. Cordys solution day pointed the process live, how to implement such a solution quickly. The user creating the process model first according to the requirements of the Department by drag and drop. Just as it runs then the Cordys environment.
Existing rules for processes, for example, what action is followed by a detailed error message can be incorporated and be reused. Once created models can be also always optimized without programming effort. In demand: Hans-Cristian Edwards, Chairman manufacturing solutions Germany, Cordys, BPM trends of increasing economic pressures of recent years leading increasingly to that companies deal with the opportunities of business process management. The biggest benefit is evident in typical cross-cutting areas such as finance & controlling, purchasing, ERP (supply management), logistics and of course IT. It is therefore important that their respective requirements in the Center. Further expect users of BPM solutions, they are adaptable to quickly offer – and at any time. They should also comprehensively support staff that measurably improve situation in the Department and depict even the compliance regulations of the companies.
The trend goes too fast installation-ready out-of-the-box solutions therefore.” About Cordys Cordys is a global provider of software for business process innovation. Global 2000-company all over the world have for Cordys decided to increase the company performance and increased productivity to achieve reduced time-to-market and a faster response to the constantly changing requirements of the business environment. The global company headquartered in the Netherlands. In addition, Cordys maintains offices in the United States, in Germany, EMEA and the Asia-Pacific region. For more information, the print copy or email requested to: dieleutefurkommunikation Sarah holder editorial Kadam road 20 71069 Sindelfingen Tel.: + 49 (0) 7031 76 88-75 fax: + 49 (0) 7031 675 676 E-Mail: Web:
The specific COMPUDATA ticketing system for optimal customer support the concept of trouble ticketing system (TTS) is currently on everyone’s lips, and each major company that puts something up, operates such a system. Synonyms are terms for the same connection known as the help desk system, task tracking system, issue tracking system or support ticketing system. All those systems is common is that they use some kind of software to manage customer inquiries (tickets). Tickets are present customer requests received via different media such as Internet, email or fax in electronic form. The term risk\”means\” danger or risk; Hedge\”can literally in German with a hedge or fence\” be translated.
Thus the term risk hedge means\”in a figurative sense a hedge against uncertainty. Thus, a functioning system that turns away to this uncertainty, is the guarantee for completely satisfied customers. Because an adequate Ticketing system needs or deficiencies detected at an early stage and turn thus any dissatisfaction and so that any risk to alienate customers, or even losing, because so far it will never come. \”To customer requests are received, confirmed, classified or edited, is common to all systems that tickets for this so-called\” be assigned to further processing. As long as this request and that this ticket is pending, so crude, whose status as an open \”refers to. The ticket is then assigned to a person or a function body, which processed it. Aim of the whole is a satisfied the customer and therefore the resolution request.
This is the case, one ultimately speaks of the closed\”ticket. In accordance with the requests of the various request controller are differentiated according to the service level agreements (SLA) urgency levels and operational level agreements (OLA) distinguished. Failure to comply with the SLA or OLA are the associated Activate escalation levels. Customer concerns in the usual sense refer generally to problems or errors (incident).
Minicom centralized remote access on entire distributed IT assets such as KVM, serial, power and network devices Zurich, Switzerland (June 25, 2008) minicom advanced systems, a leading developer of KVM switch and Extender solutions launches the centralized remote access system KVM.net II. It empowers IT administrators on your entire distributed IT to access devices, including KVM, serial, power and network devices over a single IP address. Today’s IT departments need to with multiple interfaces, user names and passwords work,”says Benny Hayumi, product manager of MINICOM, KVM.net II drastically simplifies the life of these IT managers where it provides centralized unified, secure access to all global distributed services and network devices with just a single click on a link in the portal. KVM.net II has the powerful access services (www.minicom.com/ kvm_net_ger.htm) functionality, which provides a wide range of technologies, including KVM, serial, RDP, VNC, SSH, Telnet, VMware, HP ILO and Web access. The IT managers are looking forward to the auto-login feature, which brings the user seamlessly in the interface of the predefined access service.” Minicom has identified the current needs of IT departments and has developed an intuitive graphical user interface, configuration is so simple that the whole system can be learned in just one day.
Fill a form out to a private free KVM.net online demo (www.minicom.com/ requestdemoipger.cfm) to see. Minicom has with the offering of unique real needs approach also restricted budgets IT departments respond. As the only centralized remote access system that supports switches to the third-party manufacturer, KVM.net II renews your existing KVM infrastructure. Real unique with minicom needs approach simply add a further layer of technology to your existing analog KVM switches, protect your investment and maximize your ROI (or return on investment.) Return on investment). This cost effective solution where you buy only what you really need costs less than half of the price of competing systems.
It is also the greenest solution on the market that you can reuse your existing KVM infrastructure. KVM.net II has an open architecture that keeps open even your future options you, by allowing you to add the equipment that best meets your needs if necessary. Information to minicom advanced systems minicom advanced systems is a manufacturer of KVM switch and simplify computer management, the control of servers and data centers. Minicom provides innovative digital signage (www.minicom.com/ av_ger.htm) from distribution and distribution solutions for last mile of digital signage, from the screen to the screen. Minicom is an Intel capital portfolio company and was appointed in 2006 to the Deloitte Technology Fast 500 EMEA. founded in 1988, minicom operates in over 70 countries, with headquarters in Israel and regional Stores in Europe and North America. Contact person: Daniela Santos Marketing Manager Europe Tel: + 41 44 823 80 06 fax: + 41 44 823 80 05 E-Mail: