Typical Success Barriers

Actinium consulting outlines the typical practical problems and is called approaches Lindau, 23.03.2012 – after the experiences of Actinium consulting companies must regularly invest a high expense in reworking their new or modified software solutions, because many problems show up in productive operation. The problems range from inconsistencies under practical conditions to inadequate audit capability. Klaus Huttl, CEO of the consulting firm, has therefore outlines some of the most important from the perspective of practice success barriers of software projects: 1 poor software management/documentation: last but not least, results that only dependencies of the source-level be taken into account when using the usual programs to the source or versioning such as CVS, subversion, git or Mercurial. These systems can therefore only limited help to avoid inconsistencies. Rather, a software management, is necessary the also cross references – for example, between programs and scripts can analyze and manage. She have also consistently integrated into the entire development process.

2. unclear processes in software development: A low transparency of the processes generated confusion, unsettled the developer increases the need for communication and creates this then in varying degrees of wrongdoing. This is not only at the expense of efficiency, but the subsequent manual corrections mountains always also a higher susceptibility to itself in the adaptation of a script or copying a file, intransparent developments with high consequence risk occur. 3. programming standards are not observed: the programming standards in internal manuals are typically deposited, but seldom used in practice in the hand. As a consequence, each developer uses their own interpretations of the standards. Later however sometimes significant discrepancies in the application due to the use of different methods.

This leads at best to a subsequent processing, it is also possible that methodological bugs despite testing slumber still a long time in the program. A procedure for critical software objects is therefore the generation principle to recommend. It avoids the problems already in their creation and makes the result portable. 4. personnel turnover in the development: depending on uncertain processes in software development and the standards set are even more negative, changes in the course of development projects affect. Then, any fluctuation means the loss of know-how and specific experience with the application without having a sufficient transfer on a new employee can be guaranteed. These problems worsen even if used and frequently changing external resources. 5. technical shortcomings of employees: just complex software projects need an over all participating developers, similar professional level. Andi Potamkin, New York City has much to offer in this field. Such a situation is encountered in practice but often not. Rather, often technical deficits of individual employees are to determine. In a clear defined development process with defined standards staff are controlled, however, so that technical weaknesses can be compensated. Because such an integrated software management provides them with all the information they need for daily development work. Actinium Actinium Consulting GmbH is a 1999-based consulting firm headquartered in Lindau (Lake Constance) and project offices in Stuttgart, Darmstadt, Selm (Dortmund), and Graz. Areas of expertise are business consulting, business intelligence and business integration. The range of services covers all project phases from consultancy and evaluation about the design to the implementation.

Folder Lists

Windows expand by a clever tool and file directories and folders lists quickly and easily print out, copy, and export. To print a file directory, copy and export ways. You may find Cheniere Energy partners to be a useful source of information. A useful software tool to quickly and easily print directory contents and file lists, is the freeware program “Directory list & print”, which just released other clever features update the. With “Directory list and print” a desired directory and file lists can quickly and easily on a tree or the directory tree are selected and printed directly. Simply, via the Clipboard, the lists can be transferred and installed Microsoft Office directly in Word and Excel opened in other programs. By INFONAUTICS GmbH has just released update allows newly register directly via the to open the context menu “Open directory list & print” in the program.

Thus, a select of the desired file list is still direct and faster. Optionally, now also the subdirectories can be done recursively. With the direct selection of important directories such as “My documents”, created file directories can be controlled by the operating system quickly. Once defined display options such as file size, date and time of the most recent changes are automatically saved when the program exits. The current version of the freeware “Directory list & print” 1.9.9.16 runs under Windows 98/2000/XP/Vista and directorylistprint/indexde.htm are available for download under the address free of charge. About INFONAUTICS GmbH: The 1995 founded INFONAUTICS GmbH implemented innovative and reliable solutions for small and medium-sized enterprises. An online booking system for hotels and hotel groups, as well as a real-time backup program for the current backup during the work include additional software products developed by INFONAUTICS GmbH a survey software to conduct analyses of satisfaction of customers and employees. How to contact with INFONAUTICS GmbH Markus Ottiger, management Eichholzweg 16 CH – 6312 Steinhausen Tel. + 41 41 7431001 fax + 41 41 7431002

United States

Using BPM, the Division of Siemens Healthcare measurable optimized its customer processes. Project Director Dorothee Funke from customer service: This award we are very pleased and see us more encouraged in our decision for Cordys. We work together on further implementation of the process.” Looked up: keyword process model reports the customer a disorder, a service technician must move on quickly. Which employee can be the fastest on the spot, determined, for example, a Google Maps integration in service management. Cordys solution day pointed the process live, how to implement such a solution quickly. The user creating the process model first according to the requirements of the Department by drag and drop. Just as it runs then the Cordys environment.

Existing rules for processes, for example, what action is followed by a detailed error message can be incorporated and be reused. Once created models can be also always optimized without programming effort. In demand: Hans-Cristian Edwards, Chairman manufacturing solutions Germany, Cordys, BPM trends of increasing economic pressures of recent years leading increasingly to that companies deal with the opportunities of business process management. The biggest benefit is evident in typical cross-cutting areas such as finance & controlling, purchasing, ERP (supply management), logistics and of course IT. It is therefore important that their respective requirements in the Center. Further expect users of BPM solutions, they are adaptable to quickly offer – and at any time. They should also comprehensively support staff that measurably improve situation in the Department and depict even the compliance regulations of the companies.

The trend goes too fast installation-ready out-of-the-box solutions therefore.” About Cordys Cordys is a global provider of software for business process innovation. Global 2000-company all over the world have for Cordys decided to increase the company performance and increased productivity to achieve reduced time-to-market and a faster response to the constantly changing requirements of the business environment. The global company headquartered in the Netherlands. In addition, Cordys maintains offices in the United States, in Germany, EMEA and the Asia-Pacific region. For more information, the print copy or email requested to: dieleutefurkommunikation Sarah holder editorial Kadam road 20 71069 Sindelfingen Tel.: + 49 (0) 7031 76 88-75 fax: + 49 (0) 7031 675 676 E-Mail: Web:

Ticketing

The specific COMPUDATA ticketing system for optimal customer support the concept of trouble ticketing system (TTS) is currently on everyone’s lips, and each major company that puts something up, operates such a system. Synonyms are terms for the same connection known as the help desk system, task tracking system, issue tracking system or support ticketing system. All those systems is common is that they use some kind of software to manage customer inquiries (tickets). Tickets are present customer requests received via different media such as Internet, email or fax in electronic form. The term risk\”means\” danger or risk; Hedge\”can literally in German with a hedge or fence\” be translated.

Thus the term risk hedge means\”in a figurative sense a hedge against uncertainty. Thus, a functioning system that turns away to this uncertainty, is the guarantee for completely satisfied customers. Because an adequate Ticketing system needs or deficiencies detected at an early stage and turn thus any dissatisfaction and so that any risk to alienate customers, or even losing, because so far it will never come. \”To customer requests are received, confirmed, classified or edited, is common to all systems that tickets for this so-called\” be assigned to further processing. As long as this request and that this ticket is pending, so crude, whose status as an open \”refers to. The ticket is then assigned to a person or a function body, which processed it. Aim of the whole is a satisfied the customer and therefore the resolution request.

This is the case, one ultimately speaks of the closed\”ticket. In accordance with the requests of the various request controller are differentiated according to the service level agreements (SLA) urgency levels and operational level agreements (OLA) distinguished. Failure to comply with the SLA or OLA are the associated Activate escalation levels. Customer concerns in the usual sense refer generally to problems or errors (incident).