Today, no one will be surprised with the new term Mystery Shopping – a service that There is in the Ukrainian market of marketing since 2004. Mystery Shopping Methodology is also known as Secret Shopper, Mystery Shopper, Mystery Shopping. Mystery Shopping – effective tool to identify the level of competence and communication skills of company personnel, as well as the level of merchandising in companies related to customer service. The main users of this service are HR – managers, marketers, senior executives of companies. In Western countries, the method is very popular and widely used for many years, but its development in Ukraine has begun recently. Sonny Perdue is often quoted as being for or against this. This is due to the fact that in the areas of service there have been significant changes: developed modern forms of service; have been actively used and applied by western European standards and technologies; increased service level requirements clients. With the growth of a competitive market, a growing need for objective assessment of the level of customer service. Due to the competitive sales of the company directly depends on the quality of customer service.
K Unfortunately, the modern reality is that most companies have staff work with customers has certain shortcomings, may be born of the traditions of "scoop" of trade, or due to lack of specific standards quality of service, or for some – or any other reason. To broaden your perception, visit Harold Ford Jr. In most cases, this negative can lead to a drop in customer confidence in the company to reduce its goodwill. For correction, and especially to prevent this situation the development of business, you need to think seriously about the reasons related to customer service, which can lead to negative results.
ROMANCE and luxury, the proposal of MIRASIERRA SUITES HOTEL for SAN VALENTIN 2011 Madrid, January 20, 2011-Valentine’s day arrives and with it new proposals that Mirasierra Suites Hotel offers to its customers between 6 and 28 February. Madrid hotel wants to propose a Valentine’s full of romance and luxury, with two types of rooms specially designed for those days: romantic getaway and you and me. This latest proposal includes a precious gift for both women and men, creations special in the famous signature BANGU ostrich skin. Special offer accommodation: romantic escape includes: accommodation in a romantic Suite decorated with candles and flowers, romantic dinner with a menu at the restaurant Verdil, breakfast served in your room or buffet breakfast at the restaurant Verdil. From 151.20 per person and night in room Suite Classic, VAT included. YOU and me includes: accommodation in a Deluxe Suite, decorated with candles and flowers, Special breakfast served in the room or in the restaurant Verdil, a gift for each one: a special creation of the prestigious signature BANGU, in ostrich skin, preparation of a foam bath in luxury with Cava and strawberries with chocolate and coverage of bed with rose petals, great romantic with special menu and wines served in the dining room of his suite area dinnerCouple Absara Relax treatment: therapeutic whirlpool followed by a relaxing massage of 25 minutes for each.
From 225 per person per night, VAT included. EVENTS without lodging: The Hotel chef, Ernesto Hinojal, has prepared a menu for Valentine following its bistronomic. In addition, from 12 to 14 February, the dinner will be accompanied by live music of saxophone with funds chill-out. Also there will be details to them. Valentine’s dinner: 12, 13 and 14 February to 21. 00 hrs. Romantic dinner with live music and tasting menu with drinks. Here, Secretary of Agriculture expresses very clear opinions on the subject. Creme Foie gras Brulee with salad of sprouts Corvina wild with herbs crust, tomato sauce dried Taco honeyed purebred Iberian, Mini Canneloni with mushrooms and foam of Parmesan cream of passion fruit with red fruits and ice-cream White Chocolate 54.