Therefore, I am sure that good sellers are not born but becomes a learning process sales. "RS: What qualities has a good salesman? EK: Good seller to communicate with the client to be friendly and to create an atmosphere so that the client felt that he was happy. After a successful salesman – is first and foremost, a man, pleasant to talk to. There Various methods of sales, but one of the main qualities of a good seller – the ability to listen and understand what he says the buyer, as well as the ability to ask questions. Simply go to the client and issue a stock in advance monologue wealth of information can lead to the fact that people will not remember a tenth of what he said and then completely turn around and leave. And you never know what he wanted and why he has not acquired this product in your shop. Listening attentively and asking probing questions, you will be able to offer customers exactly the product or service that best suits him.
In addition, a good salesman is confident in the product that he sells, and in the company where he works. This means that he is perfectly aware of the positive aspects of their company and their product, what can successfully tell the buyer, and he has an idea about their own positive qualities, which allows him to communicate with customers and enjoy them. By the way, many managers and those who manage the sales, do not even realize how much depends on vendors and on their ability to like customers! According to exit polls, 67% of all lost customers – people who complain about the lack of interest and concern on the part of sellers.